For Example: reducing product design delays

 

How to integrate design Specification practices across national borders

One of our clients faces a large number of what they call “integration” challenges: the company is the result of a series of mergers of several different companies operating in the same technological market in four different countries.

The impact on this company of the lack of common processes and practices is considerable. One example of this is that they have no agreed way to define design specifications. When design specifications are sent from one country to another work can be delayed by up to a year while the receiving team interprets the information. Another consequence of the lack of integration on multinational team-work is that business objectives are perceived as ‘local’: “We’re going to miss our delivery deadline – but it’s a French deadline, so who cares?”

The Innovation Booster was designed to encourage the sharing and exchange of information with the objective of creating a “shared map” of what current processes and practices were, and what national, organisational and business constraints existed. Participants – exponents and key stakeholders of the local processes and policies – generated ideas for reducing actual and potential barriers to working together, which formed the basis of new integrated processes and policies, communication and training plans.

Subsequently, delays between receiving design specification and interpreting them have been reduced significantly, with a large impact on overall product-line performance.

"The boosters provided a way of rapidly formulating changes that could be put into practice relatively easily, quickly and cost-effectively. They're good at showing up the 'quick wins."